Return Policy
Customer Responsibility Notice
Please note that when you buy products from our website, you are solely responsible for ensuring that the items are permitted in your country. We provide shipping services, but it is entirely your responsibility to check and comply with your local laws and regulations regarding imported goods. We do not assume any liability for fines, penalties, or confiscations that may occur if the items you purchase are restricted or prohibited in your destination country.
Right of complaint / guarantee
A 2-year right of complaint is given in accordance with the European Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in a "reasonable time" (2 months) after you have discovered the defect / error.
Upon return, complaints and use of the right of withdrawal, the item must be sent to:
Pouches Denmark ApS
Thorsvej 243
7200 Grindsted, Denmark
Right of withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
If you wish to exercise your statutory right of withdrawal, please submit your request through our online withdrawal form: Returns & Right of Withdrawal.
Return costs must be borne by the customer.
To exercise your statutory right of withdrawal, please submit your request through our online withdrawal form: Returns & Right of Withdrawal.
Once your withdrawal request has been submitted and approved, the goods must be returned without undue delay and no later than 14 days after the withdrawal request was submitted.
Return address:
Pouches Denmark ApS
Thorsvej 243
7200 Grindsted
Denmark
