Return Policy

Customer Responsibility Notice

Please note that when you buy products from our website, you are solely responsible for ensuring that the items are permitted in your country. We provide shipping services, but it is entirely your responsibility to check and comply with your local laws and regulations regarding imported goods. We do not assume any liability for fines, penalties, or confiscations that may occur if the items you purchase are restricted or prohibited in your destination country.

Right of complaint / guarantee

A 2-year right of complaint is given in accordance with the European Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in a "reasonable time" (2 months) after you have discovered the defect / error. 

Upon return, complaints and use of the right of withdrawal, the item must be sent to:
Pouches Danmark
Thorsvej 106
7200 Grindsted, Denmark

Right of return

There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from that day;
- Where you receive the order.

Return costs must be borne by you.
Cancellation must be reported to us no later than 14 days after purchase and from cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to In the notice, you must clearly state that you wish to exercise your right of withdrawal. Afterwards please send the items to:
Pouches Danmark
Thorsvej 106
7200 Grindsted, Denmark.